At Apex Holiday Rentals, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you book a short stay with us. By using our services, you consent to the practices described in this policy.
1. Information We Collect:
a. Personal Information: When you make a reservation or create an account, we may collect your name, contact information (email address, phone number), and payment details.
b. Reservation Details: We collect information related to your stay, including check-in and check-out dates, property preferences, and any special requests.
c. Communication: We may record your communication with us, including emails and messages through our platform, for quality assurance and customer support.
2. How We Use Your Information:
a. Reservation and Communication: We use your data to process your reservations and communicate with you about your booking, including providing details about check-in, check-out, and property access.
b. Customer Support: We use your information to provide customer support, address inquiries or complaints, and resolve issues related to your stay.
c. Marketing and Promotions: With your consent, we may use your information to send promotional and marketing materials related to our services.
3. Data Sharing:
a. Property Owners: To facilitate your reservation, we may share your information with the property owner or their representatives.
b. Service Providers: We may use third-party service providers to process payments, send emails, or provide other necessary services. These providers are bound by confidentiality and security obligations.
4. Data Security:
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking:
We use cookies and similar tracking technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.
6. Your Rights:
You have the right to access, correct, update, or delete your personal information. You can also request a copy of your data and withdraw your consent for marketing communications.
7. Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
8. Changes to this Privacy Policy:
We may update this policy to reflect changes in our practices or to comply with legal requirements. The updated policy will be posted on our website with the revision date.
9. Contact Us:
If you have questions or concerns about your privacy or this policy, please contact us at apexholidayrentals@yahoo.com or on +447496181459.
By using our services, you agree to this privacy policy. We recommend reviewing this policy periodically to stay informed about how we collect and protect your personal information.